Short answer: A maintenance performance evaluation is an independent on-site review of the condition of your elevator equipment and the quality of the maintenance it receives. IEI inspects machine rooms, pits, hoistways and cars, reviews maintenance records and callbacks, and delivers a photo-backed report with a prioritized list of what your contractor should fix.
What you receive
- Photo-documented findings by unit
- Comparison against your contract's maintenance obligations
- Callback and downtime trends
- A prioritized action list to give your contractor
- A follow-up meeting with your board or ownership
Frequently asked questions
How can I tell if my elevator company is doing the maintenance?
Look for current maintenance records on site, clean machine rooms and pits, and steady callback numbers. An independent evaluation compares the actual condition of the equipment to what the contract requires.